Nicole Dagher

Nicole Dagher

Dynamic professional with over a decade of experience in hospitality, sales, and media production, seeking to leverage my strong communication, leadership, and problem-solving skills in the field of positive psychology.

Biography - Summary

Dynamic professional with over a decade of experience in hospitality, sales, and media production, seeking to leverage my strong communication, leadership, and problem-solving skills in the field of positive psychology. Passionate about contributing to the well-being and happiness of individuals through innovative and empathetic engagement.

Education

  • 2024 – Present

NEW YORK COLLEGE, ATHENS, GREECE. — MSc counselling & positive psychology

  • 2022 – Present

INSTITUTE OF CONTEMPORARY PSYCHOTHERAPY ATHENS, ATHENS, GREECE. — POSTGRADUATE EDUCATION IN CONTEMPORARY INTERPERSONAL PSYCHODYNAMIC PSYCHOTHERAPY

  • 2022 

SAGESSE UNIVERSITY, LEBANON. — MBA IN HOTEL MANAGEMENT. GRADUATED IN 2022

  • 2010

USEK, LEBANON. — BSc in Visual and performing Arts, multimedia. Graduated in 2010.

Professional Experience

  • 2024 – Present

COUNSELLOR, INSTITUTE OF CONTEMPORARY PSYCHOTHERAPY ATHENS, ATHENS GREECE

Conduct individual counselling sessions for a diverse clientele, addressing issues such as depression, anxiety, and relational challenges. Maintain accurate and confidential client records in accordance with ethical and legal standards. Collaborate with multidisciplinary teams to ensure comprehensive care for clients with co-occurring disorders.

  • 2018 – Present

OPERATIONS DIRECTOR, VOYAGEUR STAY, GREECE & LEBANON, 2018- PRESENT

Led a team to achieve and maintain exemplary levels of customer satisfaction. Fostered an environment of positivity and well-being through innovative guest experience strategies and team building exercises.
Demonstrated exceptional empathy and problem-solving skills in managing and resolving customer complaints. Contributed to the establishment of a culture of constructive communication, emphasising the value of feedback and the capacity of the team to overcome challenges. Shifted team’s perspective using positive reframing challenges as opportunities to enhance and develop new skills. Leveraged positive emotions to enhance problem-solving creating a safe space for new ideas. Managed the day to day operations by coordinating with all staff members. Participated in the recruitment process and performance evaluation.

  • 2014 – Present

CORPORATE SALES MANAGER, VOYAGEUR TRAVEL LOUNGE, LEBANON

Identified unique strengths in the sales team and tailored coaching sessions to leverage those skill sets. Set ambitious yet achievable yearly targets encouraging not only sales but also personal development. Encouraged experience and knowledge sharing, fostering a supportive community. Inspired confidence and positive outlooks through sharing success stories from within the team and the industry. Expanded the Business through marketing to new niche markets.

  • 2005 – 2011

TV HOST & VIDEO EDITOR , LEBANON

Applied a strengths-based approach as a host using empathy, humor and storytelling. Adopted a growth mindset for continuous improvement through feedback from audience and producers. Set goals for engagement focusing on increasing audience engagement and satisfaction. Fostered connectivity with the audience by sharing anecdotes that people can relate to demonstrating empathy to help build rapport.

Supervision

  • Currently under Supervision with the Scientific Director & supervisor, mr. Dimitrios Tsiakos. 
  • Currently participating in clinical groups with the interdisciplinary team of the institute of contemporary psychotherapy of Athens.

Other Skills

Soft Skills

Enhanced communication, leadership, autonomy, problem-solving, adaptability, time management, agility, attention to detail, empathy, active listening, emotional intelligence, open to both positive and negative experiences, continuous personal growth through the development of personal potential by tackling new challenges.

Languages

Fluent in English, French, Arabic, and beginner in Spanish.